Once you've confirmed with one of our Caregivers, our payment policy is as follows:

​A non-refundable deposit of $250 is required to secure your caregiver. This can be sent via PayPal, Venmo, Cashapp, or by check – whichever is most convenient for you. This $250 goes towards your care costs. Because we are a small scale project, we need to be sure that the people we book are truly committed to the care they are to receive. If not, we end up booking our time with no way to fill it in the case of a last minute cancellation.

Payment for Care Expectation:

• 50% of care balance is due 4 weeks prior to beginning date of service
• 50% remainder is due 2 weeks prior to beginning date of service

Cancellation Policy:
We understand that anything can change at any moment - that insurance issues may arise, that travel may not work out, or that you may change your mind about your commitment.  We fully support your autonomous right to make your own decisions.  We simply ask for a cancellation fee because our caregivers are allotting weeks of their time to you.  These spots cannot be filled last minute, causing the caregiver to be out of work in the event of a cancellation. 

To supplement this loss, the policy is as follows: 

1. Cancelling at anytime after paying non-refundable deposit: forfeit $250 deposit
2. Cancelling between 21 – 27 days before beginning of care: forfeit 20% of care total
3. Cancelling between 14 – 20 days before beginning of care: forfeit 30% of care total
4. Cancelling between 7 – 13 days before beginning of care: forfeit 40% of care total
5. Cancelling between 0 – 6 days before beginning of care: forfeit 50% of care total
6. Leaving early after check-in: no credits issued, exceptions are at our discretion and based on our ability to obtain last minute bookings